CANCELLATION & REFUND

After an order is placed on the online store, a customer can ask for cancellation and refund within first 3 days. Please note 5% (of order value) cancellation/handling fees would be charged for account/card refund. The cancellation charges are equivalent to online payment processing charges levied by payment gateways. 

Label Neha Rathi works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible.